RemainComm

Social Media Reality Check

I’ve become more and more enamored with the concept of “social” media and the natural extension of it…social marketing. As I speak to groups, approach the subject with potential clients, or discuss it with colleagues in the social media world, I have to keep reminding myself to be aware of who actually uses this relatively new medium. Please note that the “media” of social media is the new part. The "social" has been around a whole lot longer!

To give myself a social media reality check, and to give me some fuel for a presentation and discussion at a recent UnSummit, I decided to ask my community about their use, or even awareness of social media. In this case, “my community” is made up of the people in my neighborhood, my social circles, and those I see regularly through my kid’s activities; the soccer and baseball parents I see…often.

Being the research geek that I can be at times I decided to put together an online survey of 10 questions, which I then sent out to about 50 people. I received some 30 odd responses to serve as the basis for my reality check. Okay, this is far from scientific. It’s a brief overview with very little screening involved. Anybody who got the e-mail could respond regardless of age, social standing, or tech savvy. You can download a one sheet of the results here if you’d like but remember, these tables are a basis for discussion. Let’s take a look…

First and foremost, the group is predominantly 35 years old and over…ahhh, my peeps, but also a good representation of your average Joe Six-pack.

Attention Media Buyers: Brace Yourself for Verbiage

On April 16th the Association of Downloadable Media released two documents relating to Unit Standards and Download Measurement Guidelines. This is the main thrust of what the ADM was put together for…being able to bring some semblance of standardization to a medium that thrives on not having any.

My point to applying metrics to podcasting, etc has always been to provide a way of proving that the media is reaching users and it actually works for those who choose to advertise through that media. These new standards and guidelines move to do this, but still have a way to go.

The first document outlining unit standards is quite straight forward. Not much need to dwell on this one, though the phrase “Sponsored Interstitials” sounds more like invasive surgery than an advertising vehicle. Point of fact; interstitial, according to Webster, relates to interstices meaning a space that intervenes between things. Actually one of the definitions for interstitial itself is; situated within but not restricted to or characteristic of a particular organ or tissue. Ouch. I’d rethink this one.

The second document outlining measurement guidelines will scare the living crap out of any media buyer. This will take some serious education. Look, I pride myself on being able to translate new media speak to traditional media speak…and this one took me a few brain cells to get. (I also won’t swear to the fact I completely get all of it.) But I do get that the bottom line on these guidelines is to make sure your metrics are based on reality, not fantasy. Depending on their source, all downloads or IP requests are not created equal. What the ADM is trying to get to is what counts and what doesn’t as a download and the advertising therein. Buyers want to know they are spending money on reaching people not web robots, spiders, and crawlers (All together now, eeeeewwwww!).

Though this is a start, one that is necessary and one that you can freely comment on, it’s still all based on quantity not quality. Perhaps that’s something that can never really be standardized. Yes, we need to provide real numbers of real users but we, as online media providers, need to prove that we are impacting them as well. Moving them to act, giving the advertiser real return on investment.

Provide a consistent language and standard of measurement? Yes. Educate the buyer on those standards? Oh yeah!  But look to move past just this “quantity of audience”. Traditional media has based their livelihood on it and it is really starting to kick their butts. 

On-air to On-line

I caught the live meeting online from Arbitron and Edison Media Research. The title; The Infinite Dial 2008: Radio’s Digital Future.  The topic: AM/FM, Online, Satellite, HD Radio, Podcasting, and a splash of social media.

Tom Webster, the presenter, is someone I count as a friend and I always look forward to whatever he has to say. At the appointed hour, after the attendee count climbed past 1000, he did not disappoint…me anyway. Others in radio…not so much. You can see and hear the presentation for yourself here. A few of my takeaways…

1. Broadband access is proliferating. 8 in 10 Americans have access to the net with 76% of them having broadband service. So how about we ditch the mp3 and use a larger file (WAV) for audio. We have the bandwidth now.
2. As far as the age breakout of online listeners, it’s fairly well distributed and surprisingly, the 35-44 year olds make up 27% of the audience. Take that you whacky millennials.
3. Satellite Radio, which shows similar demographics as online radio, has leveled off in growth. Something you might expect in light of the XM-Sirius merger and the consumer uncertainty that goes with it. In addition, with no big talent “gets” or development of some other press worthy announcements, the word of mouth is not helping in the marketing efforts for either service. There are only so many Howard Sterns out there.

You Speak. Who Hears? Who Listens?

As I spend more and more time peeling back the layers of communicating in the new millennium I’m always impressed at the amount of tools available to send a message or start a conversation. With so many gadgets and applications pouring out of the cloud it’s clear you need to investigate using some of them to reach your audience. Whoever that audience is, customers, friends, relatives, even pets can be reached in so many ways.

But, as exciting as it is to see all of these innovations develop, if you want to be truly effective in your communication, you can’t get swept up in the buzz of it all. Remember…remain calm.

The fact is that you need to have a clear understanding of who your audience is and what tools they use. If you try and reach them through a medium they don’t use…well…the point would be?

For example, my wife and I are spending more and more time texting each other throughout the day. It’s a great way for us to juggle the ever changing plans between our work, kids, and friends. It’s quick and unobtrusive. In fact, it has saved my butt more than a few times. See, I tend to space off phone messages and it’s easy for me to just text my bride as soon as I hang up the phone. The point is that we are starting to text so much I’ve thought about using Twitter or AIM or some other service. Then I realize my wife has no desire to use any of the tools. Because a) she doesn’t sit at a computer all day and b) her cell phone doesn’t have a data option. Yeah, I know all these services have a SMS option but the fact is…why bother if SMS works just fine?

And that’s the point; your audience has the same attitude. Unless it will profoundly improve their lives they’re just fine with where they are right now. Unless what you are trying to communicate is really revolutionary, you must reach them through the channels that exist and the ones they use. Don’t start the process of building a relationship with someone by introducing a new technology or changing their habits. They will better listen to your message in the environment they are comfortable in. 

Your path of least resistance is to find out what they use. Who are you trying to reach? How old are they? How interested in your message and how do they hear about it? Believe it or not, adoption of new things is a relatively slow process. In most cases slow enough to date your message if you try using the “next big thing”.   

That means…research...at what ever level you can. It’s better to spend the money and the time to get to look at the habits of your audience than spend the time and money whizzing in the wind.  Over the next weeks, as I continue to try and keep up, I’ll start tearing into many of these tools and we can find out some of the best and worst ways to reach your audience. Do remember, what may be ineffective today may be the “text messaging” for next week. Our goal is to use the right ones at the right time…now. 

Converting to a new “Metrics” System

If you’re over the age of 45 you are probably thinking about the movement to convert the U.S. to the metric system. Remember, we were going to measure stuff just like the rest of the world? (Try as we might, us wacky Americans just couldn’t seem to get the hang of the whole x10 deal.)  

What I’m referring to is the new media and online business “metrics” system. The metrics we use to measure the success of online advertising. As I’ve addressed many times in this blog, new media needs to offer proof of its success in generating traffic for advertisers. I have always maintained that we are enjoying a buzz factor resulting in substantial amounts of money pouring into online advertising. It’s vital to get a better handle on how we measure the results because it’s only a matter of time before those advertisers want proof that their investment works. Who knew that time would be…gulp...quite so soon. 

In an October 22^nd New York Times article titled, “How Many Site Hits? Depends Who’s Counting.” author Louise Story points out the disparity in the site visit and page view numbers provided by the different companies supplying metrics (Nielsen, ComScore, etc.). Say hello to the first drop of what could result in a flood of media buyers pointing out “reasons we shouldn’t spend so much on web advertising.”

The numbers in question continue to be based on the way we measure TV, Radio and Newspaper. “How many see it? How many hear it? How many read it?” I would submit that we need to focus on “Who uses it?” New media advertising offers something to the consumer that no other media does…instant interaction. Clicking on a banner, downloading a video or podcast, that’s something you can measure. In fact, I think that if a new media ad inspires someone to take immediate action its worth more than a TV, Radio, or Newspaper ad.  

But, this goes beyond even “clicks”. Let’s invest the money and go a step further. Do the research and go beyond quantity. Take the opportunity that a new advertising medium is laying out to us. Provide information on the quality of the users and the experience they have. Start training media buyers now on how new media consumers take advantage of the advertising they interact with. Mass media is OK but, commitment and loyalty (brought about by the user experience) is so much better. We need to start working now on establishing a new style of metrics (just as organizations like the ADM is earnestly working to do). 

New media offers us a chance to advertise and market in a whole new way. Let’s stop trying to measure it in a whole old way.

ADM-About Da Money

I had the pleasure of sitting in on the first ever conference call of the membership of the newly created Association of Downloadable Media (ADM). I’m happy to say it’s well on it’s way to being the organization it should be, one that focuses on the monetization of podcasting and other downloadable media.

I also plan to participate in the beginnings of another organization, the Association of Podcasters & Online Media Producers (A working title) should that happen because of differences of opinion with the ADM. They have completed a survey which clearly indicates a need and desire for such an organization but, as of yet, have not posted any follow-up steps on their website. Though I am sure that will be forthcoming.

On the ADM call I was happy to hear absolutely no discussion of standardizing podcasts only the standardizing and measurement of the ways in which they generate revenue…if that is the goal of the podcast.

You’ve seen me talk about the need to measure the reach and effectiveness of new media here before. There will come a time we’ll need to show the return on investment to buyers of the medium.  You also know that as a long-time radio guy I am keenly aware of the danger of homogenizing the content and execution of new media. ADM seeks to address those issues in all the right ways.

If you’re a podcaster and want to make money doing it, ADM is well on the way to being the organization for you. Of course, it’s brand new and there will be some growing and learning to do. But if the call is any indication there is a great future for new media capitalists.

The iPhone...An Answer to World Peace?

Yep, add this to the already billions of posts about the iPhone. Though this might be a just a bit different from what you've grown use to seeing after the release of Apple's latest gizmo "that will change the way we____." Forget that it is exactly what was promised, that it really works the way all of the ads and podcasts said it would. Forget that it still needs some additions like text and a card slot. By the way, the real reason the iPhone is so huge is, like the iPod, it's dead freakin' sexy! Which is one of the reasons I think it may be a secret to world peace.

Let me set the stage here. I was working the below mentioned Conclave on the weekend of the iPhone's release. (More on 'clave in another post.) One of our attendees, Tom Webster of Edison Media Research and  blogger at The Infinite Dial, decided he would hop in line and pick up an iPhone. Now, Tom is a well respected and insightful thought leader in the world of research and communications. Some of the studies put forth by him and Edison have literally changed the face of radio broadcasting. He's also a great guy. So when he walks into a room there should be no shortage of people talking to him. However, put an iPhone in this guy's hand and you'd think he was walking into a dog show wearing a meat sport coat. All of us were crowded around his phone oohing and aahing, laughing and talking. It was like we were this great big group of long-time friends.

So here's my idea. We secure a couple thousand iPhones and start doling them out to select leaders of the gazillion of warring factions in the middle east. Think of it...hundreds of people from all cultures and religions crowded around touching the screen. Christian and Muslim, Shi'ite and Sunni happily flipping the pages of the music on iTunes, e-mailing their friends and zooming in and out on photos. The next thing you know suicide bombings cease, troops go home, cities are rebuilt, peace breaks out, and the price of gas sinks to a buck. C'mon, it could work...

Okay, probably not. But my point is this, the iPhone is about buzz and the way it makes people react. It's another one of those things that creates such interest that gadget freaks and non-techies alike join in. This is just plain old fashioned good marketing. The topic of interest is made so compelling it brings people together. So if we can create a well thought out plan that unifies us around something that is just popular perhaps we should do the same thing for something that is important.